The Power of Communication Training Series (Session 2)

The first part of this session will discuss how to create a signature client experience. From the first customer contact to closing the deal, you will learn how to delight your customers through the entire engagement process. This includes the most important part of any relationship, the follow-through on what was promised. We will discuss how you can use positive phrases and wording when talking to colleagues and clients to build credibility and trust.

The second part of this session will cover emotional intelligence and the role it plays in how you understand and work with your colleagues and customers. Learn skills to control your emotions and stay in control of stressful situations, whether in your personal life or those intense meetings. Stay one step ahead of others by using emotional intelligence to control your day to day interactions.